CITECH shall, inform the students within 3 working days, if:

It is the student's responsibility to ensure that the Institute is officially notified of all changes to his/her enrolment.

Note: Definition of “Course” means all courses awarded by CITECH and External Degree Courses awarded by external University which are officially registered with CPE.

We will notify students in writing within 7 working days provide Students with information and details of alternative confirmed course arrangement to allow Students to make timely and appropriate decision on the alternative arrangement.

In the event that any party (the Institute or Student) shall be rendered unable to carry out the whole or any part of its obligations under the Student Contract Agreement for any reason beyond the control of that party, including but not limited to acts of God, force majeure, strikes, war, riot and any other causes of such nature, then the performance of the obligations hereunder of that party or all the parties as the case may be and as they are affected by such cause shall be excused during the continuance of any inability so caused, but such inability shall as far as possible be remedied with all reasonable despatch. For the avoidance of doubt, this clause shall not apply to cases where:

Subject to the above clause, the Student shall be entitled to withdraw immediately from the Course by giving CITECH in writing within 7 working days of his/her intention to do so if CITECH is in breach of any of its obligations under the circumstances in Clause 1.1(A) to (F).

For circumstances under Clause 1.1, CITECH shall, within seven (7) working days after notifying the Student, refund to the Student: (i) The entire amount of the Course Fees; and (ii) The Miscellaneous Fees (less any applicable bank administrative charges (if any)).

CITECH shall refund the students the Course Application Fee (for all CITECH courses and external degree courses) if CITECH fail, for any reason, to commence the Course on the Course Commencement Date.

CITECH shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Clause 1.1.1 (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in this clause 1.1.2.

The procedure for refund of course fee is indicated in Clause 10.

(a) Withdraw program out of CITECH

Withdrawal of course means student wishes to terminate from the course of study and will no longer be our student.

If any student wishes to withdraw from the program, all students must give CITECH notice in writing (refer to the table in clause 1.3) and state the reason(s) for withdrawal together with any supporting documents. All students are required to fill up the Course Withdrawal/Transfer Application Form and submit the form to the Student Admission Office. The Institute will review his/her application for withdrawal. The student will be informed of his/her withdrawal application status via writing. CITECH shall assess and process the request for withdrawal/transfer and reply the student within 4 weeks from the date of receiving the request.

Students who are being awarded Scholarship/Tuition Grant/Bursary/Subsidy are not required to refund the Scholarship/Tuition Grant/Bursary/Subsidy award amount to CITECH if he/her withdraws from the program.

The student shall be charged for all modules consumed. There will be no refund of course fee if the students have already commenced their course of study subject to clause 1.3. If there is any outstanding fee from student, the student shall be advised to make payment before the Institute process his/her withdrawal request.

Once the course withdrawal request has been approved, the student will be subjected to an exit interview by CITECH.

Thereafter, CITECH will inform the Singapore Immigration & Checkpoint Authority to cancel the student pass (if the applicant is an international student) within 7 working days from the date the notification of the approval of the withdrawal was sent to the student. The international student will be required to return the student pass to ICA. The international student will be issued a social visitor pass by the Singapore Immigration & Checkpoint Authority upon the cancellation of the student pass.

Students must return all properties belonging to CITECH and settle all outstanding bills accordingly to the Student Admission Office.

NOTE: Your official withdrawal date is the date on which the Institute received notification of your withdrawal in writing - not the last day you attended class.

(b) Transfer Case of program within CITECH

Transfer of program means a student switches from one program to another within CITECH and remains as CITECH’s student.

If student wishes to transfer from the current program to another program, all students must give CITECH notice in writing by submitting a Course Withdrawal/Transfer Application Form and state the reason(s) for transfer.

The student will be charged for all modules consumed in the current course of study and all transfer requests must be submitted before or within 14 days from commencement of class.

The student will be advised to make payment of any outstanding course fees before the Institute process the transfer request.

Transfer requests received after 14 days from class commencement date will not be entertained. Students who insist on a transfer will have their request processed as a withdrawal. No refund of course fees will be allowed pursuant to clause 1.3.

In the event that a student has paid in excess of course consumed fees, the Institute will refund the unconsumed fee portion accordingly.

All withdrawal and transfer of course are subjected to the approval and reviewed by the Vice President (Academic). CITECH shall assess and process the request for withdrawal/transfer and reply the student within 4 weeks from the date of receiving the request.

All students must sign a new “Student Contract”, “Advisory Note” and “Schedule 6 - Form of Student Escrow Confirmation” upon successful transfer to the new course of study.

Students will be required to apply for new student pass upon successful application for transfer of course. Students are required to pay for all the related costs of applying for new students' pass. Please refer to the Students Admission Office for more information.

The following items are considered as miscellaneous fees and are non-refundable:

TABLE 1:

Below are list of fees which are compulsory payable by international students and Singaporeans/PR as part of the course fees. These fees are non-refundable.

TABLE 2:

If you have paid your examination and membership fees upon enrolment to the respective Associations or Professional Bodies and decide to withdraw from the course before or during the term, your request for refund of the fees paid is subject to the approval by the respective Associations or Professional Bodies.

Please refer to the refund policy of the respective Associations or Professional Bodies for more information.

CITECH will provide the student with a cooling-off period of 7 working days from the date of the signing of the Student Contract. Within these 7 days and regardless of whether the Course Commencement Date has passed, the student can submit a written notice of withdrawal to CITECH and receive the “Maximum Refund” stipulated in clause 3 above less any Course Fees consumed by the Student (if the withdrawal date is later than the Course Commencement Date and the Student has participated in the Course), CITECH administrative charges and any applicable bank administrative charges as listed under the Miscellaneous Fees.

If any student who is granted a scholarship, tuition grant, bursary or subsidy and wishes to withdraw from the course shall be deemed as not fulfilling the terms and conditions of scholarship, tuition grant, bursary or subsidy scheme. The withdrawal procedure shall put in place as per clause 1.2 above.

Students who are being awarded scholarship, tuition grant, bursary or subsidy are not required to refund the scholarship, tuition grant, bursary or subsidy award amount to CITECH if he/her withdraws from the program.

Students are not allowed to withdraw from the program during the official examination period. For any withdrawals received upon the start of and during the term exams, no marks will be awarded for the exam. The withdrawal procedure shall put in place as per clause 1.2 above.

CITECH reserves the right to take any appropriate action it deems necessary where a student fails to comply with withdrawal policy and procedures.

In order to process refund for student due to:

• Withdrawal for Cause as indicated in Clause 1.1(A) to (E)
• Refund for Withdrawal without Course as indicated in Clause 1.3
• Course Withdrawal or Transfer as indicated in Clause 1.2

student must submit the following to the Student Admission Office in order to process refund:

• the Course Withdrawal/Transfer Application Form
• Schedule 8 - Form of Request for Refund Letter
• Request for Refund Form
• parent's/guardian's written consent for the refund if the student is below the age of 18

CITECH will then send the Schedule 8 ?Form of Request for Refund Letter together with Schedule 6 ?Form of Student Escrow Confirmation to HSBC to process the refund.

If the Course Application Fee is being paid to HSBC Escrow Account, the refund will be processed via the HSBC Escrow Account less any applicable bank charges.

If the Course Application Fee is paid via cash or cheque, CITECH will refund the Course Application Fee via cheque to the students within 7 working days.

For the refund of any Course Fees, all refund will be made to the student’s designated bank account within 4 weeks from the day the bank received the advice from CITECH. All refund will be processed via the HSBC Escrow Account less any applicable bank charges.

Once CITECH has approved your course withdrawal, all students' pass for international students will be cancelled within 7 working days with the Singapore Immigration & Checkpoint Authority. Students will be issued with a social visitors' pass by the Singapore Immigration & Checkpoint Authority upon cancellation. Students must return all properties belonging to CITECH and settle all outstanding bills accordingly to the Student Admission Office.

Students will be notified in writing whether the refund is successful or not and what will be the refund amount.

Students must return all properties belonging to CITECH and settle all outstanding bills accordingly to the Student Admission Office.

Students are encouraged to contact the Admission Manager if he/she would like to find out more about the refund, withdraw/transfer policy & procedure.